Frequently Asked Questions

Fazenda is the UAE's leading premium lifestyle management company, providing exclusive concierge services, luxury shopping experiences, event planning, and personalized lifestyle solutions. We cater to discerning clients who value quality, efficiency, and exceptional service.

Founded in 2018 and based in Dubai Marina, we serve clients across all seven emirates with a focus on discretion, excellence, and personalized attention to detail.

We provide services across all seven emirates of the United Arab Emirates:

• Dubai: Full-service coverage with dedicated teams

• Abu Dhabi: Comprehensive services with local coordinators

• Sharjah: Regular service coverage

• Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain: Available upon request with advance notice

Getting started is simple:

1. Contact us via phone (+971 4 123 4567), email ([email protected]), or our contact form

2. Initial consultation to understand your requirements and preferences

3. Service proposal with detailed recommendations and pricing

4. Service activation and assignment of your dedicated account manager

Our unique advantages include:

• Exclusive Access: Partnerships with Dubai's most exclusive venues and luxury brands

• 24/7 Availability: Round-the-clock support for urgent requests

• Cultural Expertise: Deep understanding of Middle Eastern culture and business practices

• Personalized Service: Dedicated account managers who learn your preferences over time

• Discretion Guaranteed: Highest standards of confidentiality and privacy

Yes, we serve both individual clients and corporate accounts:

Individual Services: Personal concierge, lifestyle management, luxury shopping, private events

Corporate Services: Executive assistance, corporate events, client entertainment, employee relocation support, VIP guest services

We offer customized packages for businesses looking to provide premium lifestyle benefits to their executives or clients.

Our comprehensive service portfolio includes:

• Personal Concierge: Daily task management, appointment scheduling, reservation services

• Luxury Shopping: Private shopping sessions, personal styling, exclusive brand access

• Event Planning: Corporate events, private celebrations, cultural events

• Travel Coordination: Private jet arrangements, luxury accommodations, destination experiences

• Transportation: Luxury chauffeur services, vehicle rentals

• Property Management: Residence maintenance, household staff coordination

• Health & Wellness: Spa appointments, fitness training, medical coordination

Yes, we specialize in handling urgent and last-minute requests. Our 24/7 emergency hotline (+971 50 123 4567) ensures immediate response to urgent needs.

Examples of last-minute services we regularly handle:

• Same-day restaurant reservations at exclusive venues

• Emergency travel arrangements and accommodation

• Last-minute event planning and coordination

• Urgent shopping and delivery services

• Crisis management and problem resolution

Yes, we provide services throughout the UAE and can coordinate international services through our global network:

UAE Coverage: All seven emirates with varying levels of service

Regional Services: GCC countries through trusted partners

International Coordination: Global concierge network for travel-related services

Service availability and response times may vary depending on location. Contact us for specific area coverage details.

Our response times vary based on urgency and complexity:

• Emergency Requests: Immediate response (within 15 minutes)

• High Priority: Within 4 hours

• Standard Requests: Within 2 hours during business hours

• Complex Planning: Initial response within 24 hours, detailed proposal within 48 hours

Business hours: Sunday-Thursday 8AM-8PM, Friday-Saturday 10AM-6PM (UAE time)

While we don't directly provide visa or immigration services, we can coordinate with licensed immigration consultants and government relations specialists to assist with:

• Document preparation and submission

• Appointment scheduling with relevant authorities

• Translation services for official documents

• Coordination with approved immigration consultants

• Follow-up on application status

All immigration-related services are handled through our network of licensed professionals.

We offer flexible pricing options to suit different needs:

Pay-Per-Service: Individual service charges with no ongoing commitment

Monthly Retainer: Fixed monthly fee for a specified number of service hours

Annual Membership: Comprehensive packages with preferential rates and priority access

Corporate Packages: Customized pricing for business accounts

All pricing is transparent with no hidden fees. Detailed quotes are provided before any work begins.

Our fee structure is designed for flexibility:

• No setup fees for individual service requests

• No minimum commitment for pay-per-service arrangements

• Monthly retainers require a 30-day notice for cancellation

• Annual memberships offer significant savings but require annual commitment

• Corporate accounts have customized terms based on service volume

Initial consultations are complimentary for potential clients. This includes:

• Understanding your requirements and preferences

• Explaining our services and capabilities

• Providing preliminary recommendations

• Detailed service proposals and pricing

Extended consultations or detailed planning sessions may incur charges, which will be clearly communicated in advance.

We accept various payment methods for your convenience:

• Bank transfers (preferred for large amounts)

• Credit and debit cards (Visa, Mastercard, American Express)

• Cash payments for smaller services

• Corporate accounts with monthly invoicing

• Digital payment platforms (Apple Pay, Google Pay)

Payment terms vary based on service type and client arrangement.

Yes, we offer preferential pricing for long-term commitments:

• Volume discounts for high-frequency service users

• Annual membership rates provide significant savings

• Corporate packages with customized pricing structures

• Family packages for multiple family members

Contact us to discuss your specific needs and explore available options.

Membership provides exclusive advantages:

• Priority Access: Guaranteed response times and service priority

• Preferential Rates: Up to 20% savings on all services

• Dedicated Account Manager: Single point of contact who knows your preferences

• Exclusive Events: Invitations to member-only experiences

• Partner Benefits: Special rates at luxury hotels, restaurants, and retailers

• Flexible Service Credits: Unused hours roll over to the following month

We offer three membership levels:

Gold Membership: 10 service hours per month, 15% savings, standard priority

Platinum Membership: 25 service hours per month, 18% savings, high priority, quarterly member events

Diamond Membership: 50 service hours per month, 20% savings, highest priority, monthly member experiences, dedicated phone line

All memberships include rollover hours, partner benefits, and dedicated account management.

Yes, membership changes are flexible:

• Upgrades: Available immediately with prorated pricing

• Downgrades: Effective from the next billing cycle

• Temporary holds: Available for extended travel (up to 3 months)

• Seasonal adjustments: Modify service levels based on your schedule

Changes can be made through your account manager or customer service team.

Our rollover policy is designed for maximum flexibility:

• Monthly rollover: Unused hours carry forward to the next month

• Maximum accumulation: Up to 2 months' worth of hours can be banked

• Annual reset: Banked hours reset at the end of each membership year

• Family sharing: Diamond members can share hours with immediate family

We provide monthly usage reports to help you track and optimize your service hours.

Membership availability varies by tier:

• Gold Membership: Generally available with no waiting period

• Platinum Membership: Limited availability, typically 2-4 week wait

• Diamond Membership: Highly exclusive, invitation-only or extended waiting list

We maintain waiting lists to ensure service quality. Priority is given to existing clients and referrals from current members.

Multiple ways to reach our support team:

• Phone: +971 4 123 4567 (Business hours)

• Emergency Hotline: +971 50 123 4567 (24/7)

• Email: [email protected]

• WhatsApp: +971 55 123 4567

• In-person: Marina Plaza, Level 23, Dubai Marina

• Online form: Available on our contact page

Our multilingual team provides support in:

• English: Primary language for all services

• Arabic: Native speakers available

• French: Fluent speakers on staff

• German: Available for German-speaking clients

• Russian: Support for Russian-speaking clients

Additional languages available through our translator network for specific requests.

Privacy and discretion are fundamental to our service:

• Confidentiality agreements: All staff sign comprehensive NDAs

• Secure data handling: Encrypted storage and transmission of client information

• Limited access: Information shared only on a need-to-know basis

• Regular training: Staff trained on privacy protocols and cultural sensitivity

• Secure communications: Encrypted messaging and secure file sharing

We maintain the highest standards of professional discretion expected in luxury service provision.

Client satisfaction is our top priority:

• Immediate resolution: Contact your account manager for immediate attention

• Service guarantee: We'll redo the service at no additional charge

• Refund policy: Full or partial refunds available for unsatisfactory services

• Process improvement: We use feedback to enhance our service delivery

• Escalation path: Direct access to management for serious concerns

We maintain a 98% client satisfaction rate and take all feedback seriously.

We keep clients informed throughout the service process:

• Real-time updates: SMS or email updates for ongoing tasks

• Monthly reports: Summary of services provided and hours used (for members)

• Service completion confirmations: Detailed reports upon task completion

• Photo documentation: Visual confirmation for shopping, event setup, etc.

• Quarterly reviews: Strategic planning sessions for high-tier members

Communication frequency can be customized based on your preferences.