Privacy Policy

1. Introduction

Fazenda Premium Services LLC ("Fazenda," "we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you use our premium lifestyle services.

This policy applies to all information collected through our website, mobile applications, services, and any related communications. By using our services, you consent to the data practices described in this policy.

Company Information:
Fazenda Premium Services LLC
Marina Plaza, Level 23
Dubai Marina, Dubai, UAE
Trade License: [License Number]

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, contact details (phone, email, address)
• Government-issued identification details (as required for certain services)
• Payment information and billing details
• Preferences and lifestyle information
• Emergency contact information
• Travel documents and itineraries
• Special requirements or accessibility needs

2.2 Service Information

Information related to the services we provide:

• Service requests and communications
• Appointment and reservation details
• Event planning specifications
• Shopping preferences and purchase history
• Feedback and service evaluations

2.3 Technical Information

Information automatically collected when you visit our website:

• IP address and device information
• Browser type and version
• Website usage patterns and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Providing requested concierge and lifestyle services
• Coordinating appointments and reservations
• Processing payments and managing accounts
• Communicating about service updates and confirmations

3.2 Personalization

• Customizing services to your preferences
• Providing personalized recommendations
• Maintaining service history for future reference

3.3 Business Operations

• Improving our services and developing new offerings
• Conducting internal research and analytics
• Ensuring security and preventing fraud
• Complying with legal and regulatory requirements

3.4 Communication

• Responding to inquiries and providing customer support
• Sending service-related notifications
• Sharing relevant updates about our services (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services:

• Restaurants, hotels, and venue partners
• Transportation and travel service providers
• Retail partners and luxury brands
• Payment processing companies
• Technology service providers

All service providers are contractually bound to maintain confidentiality and use information only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure servers and database protection
• Regular security audits and assessments
• Access controls and authentication systems

5.2 Operational Safeguards

• Employee training on data protection
• Confidentiality agreements for all staff
• Limited access on a need-to-know basis
• Regular security policy updates

5.3 Physical Safeguards

• Secure office premises with access controls
• Locked storage for physical documents
• Secure disposal of sensitive materials

Note: While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

6.1 Active Clients

Information is retained while you remain an active client and for a reasonable period afterward to:

• Provide ongoing service continuity
• Maintain service history and preferences
• Handle any service-related inquiries

6.2 Inactive Accounts

For inactive accounts, we typically retain information for:

• Basic contact information: 3 years
• Service history: 5 years
• Financial records: 7 years (as required by UAE law)

6.3 Legal Requirements

Some information may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access and Correction

• Request access to your personal information
• Request correction of inaccurate information
• Update your preferences and contact details

7.2 Data Portability

• Request a copy of your information in a portable format
• Transfer your information to another service provider

7.3 Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your information
• Withdraw consent for certain uses

7.4 Communication Preferences

• Opt out of marketing communications
• Choose communication methods and frequency
• Update notification preferences

To exercise these rights, contact us at:
Email: [email protected]
Phone: +971 4 123 4567
Address: Marina Plaza, Level 23, Dubai Marina, Dubai, UAE

8. Cookies and Tracking Technologies

8.1 Types of Cookies

Our website uses the following types of cookies:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand website usage
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

8.2 Cookie Management

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie consent banner
• Third-party opt-out tools

8.3 Third-Party Services

We may use third-party analytics and marketing services that use cookies and similar technologies. These services have their own privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UAE for the following purposes:

• Coordinating international travel services
• Working with global service providers
• Utilizing cloud-based technology services

When transferring data internationally, we ensure appropriate safeguards are in place:

• Contractual data protection clauses
• Adequacy decisions by relevant authorities
• Industry-standard security measures

10. Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age without parental consent.

When providing family services that may involve minors:

• We require parental or guardian authorization
• We limit data collection to what is necessary for service delivery
• We apply additional privacy protections for minor's information

If you believe we have inadvertently collected information from a child without proper consent, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements.

11.1 Notification of Changes

• Material changes will be communicated via email or website notice
• The "Last Updated" date will reflect the most recent revision
• Continued use of our services constitutes acceptance of changes

11.2 Previous Versions

Previous versions of this policy are available upon request for your reference.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12.1 Response Time

We aim to respond to privacy-related inquiries within 30 days. Complex requests may require additional time, and we will keep you informed of our progress.

12.2 Complaints

If you are not satisfied with our response to your privacy concerns, you may file a complaint with the relevant UAE data protection authorities.

13. Legal Compliance

This Privacy Policy is designed to comply with:

• UAE Federal Law No. 45 of 2021 on Personal Data Protection
• Dubai International Financial Centre (DIFC) Data Protection Law
• Abu Dhabi Global Market (ADGM) Data Protection Regulations
• International best practices for data protection

We regularly review and update our practices to ensure ongoing compliance with applicable laws and regulations.