Terms of Service

1. Agreement to Terms

By accessing and using the services provided by Fazenda Premium Services LLC ("Fazenda," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms").

These Terms constitute a legally binding agreement between you and Fazenda Premium Services LLC, a company incorporated and operating under the laws of the United Arab Emirates.

Company Details:
Fazenda Premium Services LLC
Trade License: [License Number]
Marina Plaza, Level 23, Dubai Marina, Dubai, UAE
Phone: +971 4 123 4567
Email: [email protected]

If you do not agree to these Terms, you must not use our services.

2. Services Provided

2.1 Service Categories

Fazenda provides premium lifestyle management services including, but not limited to:

• Personal concierge and assistant services
• Luxury shopping and personal styling
• Event planning and coordination
• Travel planning and coordination
• Transportation arrangements
• Property and household management
• Health and wellness coordination
• Business support services

2.2 Service Customization

All services are customized based on individual client requirements and preferences. Service specifications, timelines, and deliverables will be confirmed through written agreements or service orders.

2.3 Service Limitations

We reserve the right to decline any service request that:

• Violates applicable laws or regulations
• Conflicts with our ethical standards
• Exceeds our operational capabilities
• Poses safety or security risks
• Involves illegal or inappropriate activities

3. Client Responsibilities

3.1 Information Accuracy

Clients are responsible for providing accurate, complete, and current information necessary for service delivery. This includes:

• Contact information and preferences
• Relevant personal details for service customization
• Special requirements or restrictions
• Changes to requirements or circumstances

3.2 Communication

Clients must:

• Respond promptly to service-related communications
• Provide clear and detailed service instructions
• Notify us of any changes or cancellations in a timely manner
• Be available for consultation when required

3.3 Compliance

Clients must ensure that all requested services comply with applicable laws and regulations in the UAE and any other relevant jurisdictions.

3.4 Respectful Conduct

Clients are expected to treat all Fazenda staff and partner service providers with respect and professionalism.

4. Payment Terms

4.1 Service Fees

Service fees are determined based on:

• Type and complexity of services requested
• Time and resources required
• Third-party costs and vendor fees
• Urgency and timeline requirements

4.2 Payment Structure

Pay-Per-Service: Payment due upon service completion or as specified in the service agreement.

Retainer Agreements: Monthly fees paid in advance, with additional charges for services exceeding the retainer scope.

Membership Programs: Annual or monthly membership fees with preferential pricing for included services.

4.3 Third-Party Expenses

Clients are responsible for all third-party costs incurred in service delivery, including:

• Purchases made on behalf of the client
• Restaurant and venue charges
• Transportation and travel costs
• Vendor and supplier fees

4.4 Payment Terms

Payment is due within 30 days of invoice date unless otherwise specified. Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is lower.

4.5 Disputed Charges

Any billing disputes must be raised within 60 days of invoice date. We will investigate all legitimate disputes promptly and make appropriate adjustments.

5. Cancellation and Modification Policy

5.1 Service Cancellations

Cancellation terms vary by service type:

• Standard Services: 24 hours advance notice required
• Event Planning: 72 hours to 7 days notice depending on event size
• Travel Services: Subject to supplier cancellation policies
• Emergency Services: May incur charges regardless of cancellation timing

5.2 Cancellation Charges

Cancellation fees may apply based on:

• Work already completed or committed
• Non-refundable third-party expenses
• Cancellation penalties from vendors
• Administrative costs incurred

5.3 Service Modifications

Changes to confirmed services may result in additional charges and may affect delivery timelines. Significant modifications may be treated as new service requests.

5.4 Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or other force majeure events.

6. Confidentiality and Privacy

6.1 Confidentiality Commitment

Fazenda commits to maintaining strict confidentiality regarding all client information, including:

• Personal and family information
• Business and financial details
• Service preferences and requirements
• Travel plans and schedules
• Any other sensitive information

6.2 Staff Training

All Fazenda staff members sign comprehensive confidentiality agreements and receive regular training on privacy protection and discretion.

6.3 Information Sharing

Client information is shared only when necessary for service delivery and only with:

• Authorized Fazenda team members
• Trusted third-party service providers (under confidentiality agreements)
• As required by law or legal process

6.4 Data Protection

Our data handling practices are detailed in our Privacy Policy, which forms an integral part of these Terms.

7. Liability and Insurance

7.1 Service Standards

Fazenda commits to providing services with professional skill and care. We maintain appropriate insurance coverage for our operations.

7.2 Limitation of Liability

Fazenda's liability is limited to the fees paid for the specific service in question. We are not liable for:

• Indirect, consequential, or punitive damages
• Actions or failures of third-party service providers
• Changes in vendor pricing or availability
• Client decisions based on our recommendations

7.3 Third-Party Services

When coordinating third-party services, we act as an intermediary. Clients enter into direct relationships with service providers and are subject to their terms and conditions.

7.4 Client Insurance

Clients are advised to maintain appropriate insurance coverage for their activities and possessions.

8. Intellectual Property

8.1 Fazenda Property

All intellectual property related to Fazenda's services, including methodologies, processes, and proprietary information, remains the property of Fazenda.

8.2 Client Materials

Clients retain ownership of their personal information and materials provided to Fazenda. We use such materials solely for service delivery purposes.

8.3 Service Documentation

Documentation created during service delivery may be used by Fazenda for quality improvement and training purposes, with all identifying information removed.

9. Termination

9.1 Termination by Client

Clients may terminate services at any time with appropriate notice:

• Individual Services: Immediate termination with cancellation policy applying
• Retainer Agreements: 30 days written notice
• Annual Memberships: Subject to membership terms

9.2 Termination by Fazenda

Fazenda may terminate services for:

• Non-payment of fees
• Breach of these Terms
• Inappropriate conduct toward staff
• Requests for illegal or unethical services

9.3 Effect of Termination

Upon termination:

• All outstanding fees become immediately due
• Ongoing services will be completed or transitioned
• Confidentiality obligations continue indefinitely
• Unused retainer amounts may be refunded (pro-rata)

10. Dispute Resolution

10.1 Informal Resolution

We encourage clients to first contact their account manager or our customer service team to resolve any issues informally.

10.2 Formal Complaints

Formal complaints should be submitted in writing to:

10.3 Mediation

If informal resolution is unsuccessful, disputes may be referred to mediation through a recognized mediation service in Dubai.

10.4 Governing Law

These Terms are governed by the laws of the United Arab Emirates, specifically the laws applicable in the Emirate of Dubai.

10.5 Jurisdiction

Any legal proceedings shall be conducted in the courts of Dubai, UAE, and both parties consent to the jurisdiction of such courts.

11. General Provisions

11.1 Entire Agreement

These Terms, together with any specific service agreements and our Privacy Policy, constitute the entire agreement between the parties.

11.2 Modifications

These Terms may be modified by Fazenda with 30 days notice to clients. Continued use of services after modification constitutes acceptance of new terms.

11.3 Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11.4 Assignment

Clients may not assign their rights or obligations under these Terms without written consent. Fazenda may assign its rights and obligations with notice to clients.

11.5 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of the right to enforce such provision in the future.

11.6 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, or infrastructure failures.

12. Emergency Services

12.1 Emergency Response

Our 24/7 emergency hotline (+971 50 123 4567) is available for urgent situations requiring immediate assistance.

12.2 Emergency Fees

Emergency services may incur premium charges due to:

• After-hours service provision
• Urgent vendor coordination
• Expedited processing requirements
• Additional resources deployed

12.3 Emergency Limitations

Emergency services are subject to availability and may be limited by external factors such as vendor availability, legal restrictions, or safety considerations.

13. Technology and Communications

13.1 Communication Methods

We communicate through various channels including phone, email, WhatsApp, and in-person meetings. Clients may specify preferred communication methods.

13.2 Technology Use

We use various technology platforms to coordinate services, manage client information, and facilitate communications. All technology use complies with our privacy commitments.

13.3 System Availability

While we strive for continuous availability, technology systems may occasionally be unavailable due to maintenance or technical issues. Alternative communication methods are always available.

14. Contact Information

For questions about these Terms or our services, please contact us: